Services Navigation
- Residential Services
- + MAINTENANCE PLAN
- + PC TUNE-UP
- + VIRUS REMOVAL
- + BACKUPS
- + DATA RECOVERY
- + SYSTEM OPTIMIZATION
- + HOME NETWORKING
- + PRINTERS
- + HARDWARE REPAIR
- + UPGRADES
- + CONSULTATION
- + CUSTOM / GAMING PC
- + NEW PC SETUP
- + SOFTWARE INSTALLATION
- + HARDWARE INSTALLATION
- + TRAINING
- + SURVEILLANCE SYSTEMS
- + COMPUTER HAUL-AWAY / DONATE
- SMALL BUSINESS SUPPORT:
- + CLICK HERE
- Tier 1 Support:
- + ON-SITE IT SUPPORT
- + REMOTE HELP DESK
- + ON-CALL / AFTER-HOURS SUPPORT
- + WIRELESS NETWORKS
- + DESKTOP ADMINISTRATION
- Tier 2 Support:
- + SERVER ADMINISTRATION
- + EMAIL ADMINISTRATION
- + SECURITY ADMINISTRATION
- + NETWORK ADMINISTRATION
- + FIREWALL / VPN ADMINISTRATION
- + ONSITE & REMOTE BACKUPS
- + REMOTE MANAGEMENT / ACCESS
- + CORP. ANTI-VIRUS ADMINISTRATION
- Tier 3 Support:
- + SERVER VIRTUALIZATION
- + MOBILE DEPLOYMENTS
- + DATABASE ADMINISTRATION
- + VENDOR CONTRACT NEGOTIATIONS
- + IT POLICIES & PROCEDURES
- + IT PROCESS OPTIMIZATION
- + BUSINESS CONTINUITY PLANNING
- + DISASTER RECOVERY
- Additional Solutions:
- + HARDWARE SOLUTIONS
- + STRUCTURED CABLING
- + SURVEILLANCE SYSTEMS
- + COMPANY BRANDING / DOMAIN
- + WEBSITE MANAGEMENT
- + SOCIAL MEDIA SETUP
+ ON-CALL / AFTER-HOURS SUPPORT +
About the Service:
ON-CALL / AFTER-HOURS SUPPORT:
When's the last time your server asked you for permission before it decided to crash at 3 in the morning? ...though so.
Do you have staff that work after normal business hours? Are you a 24/7 operation? What happens if your server(s)/computer(s) go down in the middle of the night? How much productivity...money do you lose until things get fixed?
Let CLS technology handle your after-hours & on-call support and put all those worries behind you
Pricing Options:
BUSINESS SERVICES - TIERED PRICING:
- Contract rates are determined by 3 things:
- 1) Full scope of technical requirements.
- 2) Number of hours allotted in the contract.
- 3) Required response times.
- Tier 1 rates start at: $30 / hour
- Tier 2 rates start at: $45 / hour
- Tier 3 rates start at: $60 / hour
Questions?
FAQs:
- "If my business needs just one or two services from a higher tier, will I be automatically locked into the higher rate?"
- - Not necessarily, this is just a guide. We will provide you with a full quote once we understand your full requirements.
- "I'm not sure if I want to sign a contact just yet, but can we still get support for our business?"
- - ABSOLUTELY! However, contractual customers receive priority service, better rates, & guaranteed response times.
- Also, check out our low fixed-cost small business agreements
- Fixed-Cost Small Business Agreements
- Tier 1 Business Service Options
- Tier 2 Business Service Options
- Tier 3 Business Service Options
- Additional Business Service Solutions
- More Questions?