Services Navigation
- Residential Services
- + MAINTENANCE PLAN
- + PC TUNE-UP
- + VIRUS REMOVAL
- + BACKUPS
- + DATA RECOVERY
- + SYSTEM OPTIMIZATION
- + HOME NETWORKING
- + PRINTERS
- + HARDWARE REPAIR
- + UPGRADES
- + CONSULTATION
- + CUSTOM / GAMING PC
- + NEW PC SETUP
- + SOFTWARE INSTALLATION
- + HARDWARE INSTALLATION
- + TRAINING
- + SURVEILLANCE SYSTEMS
- + COMPUTER HAUL-AWAY / DONATE
- SMALL BUSINESS SUPPORT:
- + CLICK HERE
- Tier 1 Support:
- + ON-SITE IT SUPPORT
- + REMOTE HELP DESK
- + ON-CALL / AFTER-HOURS SUPPORT
- + WIRELESS NETWORKS
- + DESKTOP ADMINISTRATION
- Tier 2 Support:
- + SERVER ADMINISTRATION
- + EMAIL ADMINISTRATION
- + SECURITY ADMINISTRATION
- + NETWORK ADMINISTRATION
- + FIREWALL / VPN ADMINISTRATION
- + ONSITE & REMOTE BACKUPS
- + REMOTE MANAGEMENT / ACCESS
- + CORP. ANTI-VIRUS ADMINISTRATION
- Tier 3 Support:
- + SERVER VIRTUALIZATION
- + MOBILE DEPLOYMENTS
- + DATABASE ADMINISTRATION
- + VENDOR CONTRACT NEGOTIATIONS
- + IT POLICIES & PROCEDURES
- + IT PROCESS OPTIMIZATION
- + BUSINESS CONTINUITY PLANNING
- + DISASTER RECOVERY
- Additional Solutions:
- + HARDWARE SOLUTIONS
- + STRUCTURED CABLING
- + SURVEILLANCE SYSTEMS
- + COMPANY BRANDING / DOMAIN
- + WEBSITE MANAGEMENT
- + SOCIAL MEDIA SETUP
+ REMOTE HELP DESK +
About the Service:
REMOTE HELP DESK:
Our Remote Help Desk is a service we provide to help lower your IT costs.
Remote Help Desk allows your users to be able to enter help desk / trouble tickets via a web portal from any device that has Internet access. The tickets are then routed and assigned to an enginner. From there your staffs issues will be handled accordingly.
While no on-site IT support solution can fully be replaced with a Remote Help Desk, this is an extremely cost-effective solution for your day-to-day IT issues.
Call us today and we'll give you a free demo of how it works!
Pricing Options:
BUSINESS SERVICES - TIERED PRICING:
- Contract rates are determined by 3 things:
- 1) Full scope of technical requirements.
- 2) Number of hours allotted in the contract.
- 3) Required response times.
- Tier 1 rates start at: $30 / hour
- Tier 2 rates start at: $45 / hour
- Tier 3 rates start at: $60 / hour
Questions?
FAQs:
- "If my business needs just one or two services from a higher tier, will I be automatically locked into the higher rate?"
- - Not necessarily, this is just a guide. We will provide you with a full quote once we understand your full requirements.
- "I'm not sure if I want to sign a contact just yet, but can we still get support for our business?"
- - ABSOLUTELY! However, contractual customers receive priority service, better rates, & guaranteed response times.
- Also, check out our low fixed-cost small business agreements
- Fixed-Cost Small Business Agreements
- Tier 1 Business Service Options
- Tier 2 Business Service Options
- Tier 3 Business Service Options
- Additional Business Service Solutions
- More Questions?